Shipping policy

Shipping Policy

Processing Time

All artworks sold are original, hand-painted pieces.

Orders are processed within 1–3 business days after payment confirmation.
Once shipped, you will receive a confirmation email (with tracking when available).


Shipping Origin

All orders are shipped from Lithuania (European Union).


Shipping Destinations

We ship worldwide.


Estimated Delivery Times

Delivery times are estimates and may vary depending on destination and customs processing:

  • European Union: 3–7 business days

  • United Kingdom: 5–10 business days

  • United States & Canada: 7–14 business days

  • Rest of the world: 10–21 business days

Delays may occur due to customs inspections, carrier delays, or circumstances beyond our control.


Customs, Duties & Import Taxes

  • Prices shown do not include customs duties, import taxes, or local fees.

  • Buyers outside the EU may be required to pay import charges upon delivery.

  • These charges are the responsibility of the buyer.

  • We cannot mark orders as gifts or undervalue shipments.


Packaging

Artworks are carefully packaged to ensure protection during transit.


Tracking

Tracking information will be provided once the order has shipped, where available.


Lost or Delayed Shipments

Once the artwork is handed over to the carrier, delivery is the responsibility of the shipping service.

If a shipment is confirmed lost by the carrier, we will offer:

  • A refund, or

  • A replacement (if available)


Incorrect Address

Please ensure your shipping address is correct at checkout.
We are not responsible for orders delayed or lost due to incorrect address information provided by the buyer.


Contact

If you have questions about shipping, contact us at:
📧 info@leontesgrant.com