Refund policy
Return & Refund Policy
All Sales Are Final
All artworks sold on this store are original, hand-painted, one-of-a-kind pieces.
For this reason, returns and exchanges are not accepted.
Once an artwork is purchased, it is considered final sale.
Damages & Issues
Please inspect your order upon delivery.
If your artwork arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at:
Please include:
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Your order number
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Clear photos of the artwork
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Photos of the packaging
If the claim is approved, we will offer:
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A replacement (if possible), or
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A full refund
Lost Shipments
If a shipment is confirmed as lost by the carrier, we will issue:
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A refund, or
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A replacement (if available)
Exceptions / Non-Returnable Items
The following items are non-returnable:
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Original hand-painted artworks
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Custom or made-to-order pieces
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Sale items
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Gift cards
European Union – Right of Withdrawal
Under EU consumer law, the 14-day right of withdrawal does not apply to:
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Custom-made goods
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Personalized items
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Original works of art
As all artworks sold are original, unique creations, the right of withdrawal is excluded.
Refunds
Refunds are issued only in the following cases:
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Confirmed damage during transit
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Confirmed lost shipment
If approved, refunds will be processed to the original payment method within 10 business days.
Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since approval, please contact us at info@leontesgrant.com.
Contact
For any questions regarding returns or refunds, contact:
📧 info@leontesgrant.com